Refund policy

Refund and Return Policy

Thank you for choosing handyonlineproducts.com At handyonlineproducts.com, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

14-Day Return Policy:

We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

  1. Contact Us: Before returning any items, please contact our return team at handyonlineproducts@outlook.com to initiate the return process.

  2. Return Authorisation: Once your return request is approved, you will receive a Return Authorisation (RA) number and instructions on how to return the product.

  3. Package the Item: Pack the item securely in its original packaging, including any accessories that have been provided.

  4. Include RA Number: Clearly write the provided RA number on the outside of the package.

  5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:

Once we receive and inspect your return, we will notify you via email regarding the status of your refund. If approved, a refund will be processed, and credits will be issued to your account within 10 business days for use on your next purchase.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Opened or used products
  • Gift items

Damaged or Defective Items:

If your parcel arrives damaged, please refuse delivery if possible and contact us immediately. If the damage is noticed after delivery, email us within 24 hours at handyonlineproducts@outlook.com with:

  • Photos of the damaged item and packaging
  • Your order number
  • A brief description of the issue

If the product arrives damaged or defective, handyonlineproducts.com will cover the return shipping cost and a replacement product will be sent at no additional charge.

Return address:

Dobrovski, ul. "Petrova niva" 10, 7200 Razgrad, Bulgaria

Exchange Policy – 14 Days After Delivery:

We offer exchanges within 14 days of the delivery date.

How to Request an Exchange:

  1. Email handyonlineproducts@outlook.com with your order number and details of the item you wish to exchange.
  2. Follow the return process for the original item.
  3. Once the return is received and approved, we will ship the new product to you.

Contact Information:

Support: Monday - Saturday: 9:00 am - 5:00 pm (GMT+01:00)
Email: handyonlineproducts@outlook.com
Address: Dobrovski, ul. "Petrova niva" 10, 7200 Razgrad, Bulgaria